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If you wish to apply for the Director of Racquets position, please find information below. 

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Director of Racquets

THE DIRECTOR OF RACQUETS OPPORTUNITY PROFILE AT MANURSING ISLAND CLUB

The Director of Racquets (DOR) at Manursing Island Club (MIC) has a unique opportunity to lead one of the top racquets facilities in the North East. If you have superior customer service skills and an entrepreneurial spirit, this is your career opportunity.
MIC embodies a unique and special place in the history of the area. Founded in 1912 and located directly on the Long Island Sound, MIC has spectacular views and a special connection to the surrounding landscape. The Club features twelve Har-Tru Tennis Courts, four Paddle Courts and is soon to add permanent Pickleball Courts. The paddle hut is located between the paddle courts and features a large deck with an outdoor fire pit for cozy winter play.
Aside from the racquets facilities, the Club also offers a 400ft long stretch of sandy beach, a 360,000 gallon pool, classically styled men’s and ladies’ locker facilities, a children’s day camp facility as well as a mix of casual and fine dining experiences set in a stunning coastal environment. All of these amenities provide member families with an ideal escape from the busy New York City pace of life throughout the year. Many members use the Club as an extension of their home where they can relax and enjoy the ambiance and amenities of the Club and connect with their families and friends.
The Club remains open 11 months of the year. February is the one month the clubhouse is closed. Manursing has 430 member families, many of whom are second and third generation.
Manursing has a long standing reputation for superior racquets programming and is looking for a Director who can communicate with players of all levels and ages. The ideal candidate will organize and promote racquets with a variety of programs, lessons and events.
Job Description
Title: Director of Racquet Sports
Reports to: General Manager
Supervises: Full-time and part-time teaching professionals, tennis /paddle/ pickleball staff, racquet shop staff. Works with the maintenance team to care for facilities.
Job Classification: Exempt
Employment Category: Full-time Year Round Position
Description: The Director of Racquet Sports is a highly visible representative of Manursing Island Club, responsible for overseeing all aspects of our racquets programs. Under the direction of the General Manager and with support from the Racquets Committee, the Director of Racquet Sports will develop a comprehensive tennis, paddle and pickleball program that will include: teaching programs, fee structures, court usage, office administration, budget
development/management, pro shop activities, social programs and other racquet related activities. The Director of Racquets is responsible for providing an outstanding racquets experience to all members and guests via hospitality, innovative programming which embraces all skill levels, timely communication & promotion, recruitment & training of staff. This is a working director position.

Essential Duties and Responsibilities include:

1. Manage the daily racquet operations and facilities.
2. Provide private and group lessons in tennis, paddle and pickleball.
3. The Director shall devote full time effort and energies to the performance of duties as Director of Racquets of the Club.
4. Drive consistent improvement in racquets programs (leagues, clinics, lessons, events and camp) for all ages & skill levels of members with corresponding programs for each on a regular basis.
5. Create and show innovation in developing new programs to bring about greater involvement in our racquets programs – tennis and paddle, while developing a pickleball program.
6. Operate the pro shop including offering for sale a select line of state-of-the art tennis, paddle and pickleball racquets, balls and soft goods appropriate for the needs of the members. Offer quality racquet stringing services to members.
7. Participate in developing the annual operating budgets, the annual capital budgets and the five-year capital plans for the racquets programs.
8. Cultivate and actively communicate with members in a timely manner through all means available including face-to-face interaction, email, website, appropriate social media, court booking system, print and phone.
9. Ensure the highest level of customer service and hospitality by overseeing or performing operational duties including racquets facilities being properly maintained, notifying members of facility outages or lack of availability, answering phones, responding to voicemail and emails, taking reservations, executing timely & accurate billing of services, keeping racquets section of website current and up-to-date, monitoring & maintaining online court booking system and conducting in-person new member orientations. Work closely with all departments of Manursing Island Club to ensure the Racquets Department is always ready.
10. Create new social and competitive programs in tennis, paddle and pickleball to increase member interest and participation in the Racquets Department in all seasons of the Club.
11. Manage & develop racquets staff by selecting and hiring qualified candidates of high character. Provide training, support, and communication to staff. Conduct regular periodic departmental staff meetings. Create an effective schedule that meets members’ needs and the department’s budget.
12. Annually review and evaluate employees under his/her supervision for the purpose of attaining and maintaining performance and efficiency. Will review with the employee being evaluated all areas, both positive and negative, pertaining to their performance. Will work to ensure all employees continue professional and personal growth.
13. Will work with Human Resources to maintain updated job descriptions for all positions under his/her supervision and ensure that all Human Resources policies are followed.
14. Attend weekly operations meetings. Attend Racquets Committee meetings. Work with the Racquets Committee in creating schedules of tennis, paddle and pickleball events. Provide racquets related news for newsletter.
15. The Director shall always conduct him/herself in accordance with standards accepted for tennis professionals and managers as established by the United States Professional Tennis Association/ Professional Tennis Registry and the United States Tennis Association. The Director shall also conduct him/herself in accordance with rules, regulations and bylaws of the Club and shall abide by the Mission Statement of the Club.
16. Actively engage in organizing and executing key Club championships and events. In addition to Club championships (e.g., men’s, women’s, and junior Club championships), responsibilities will include the annual Richardson Collins Invitational (a men’s doubles championship drawing nationally ranked high- level teams).
17. Provide financial oversight. Oversee all billing for services, leagues and events. Monitor payroll for staff and independent contractors. Develop an annual budget in conjunction with the General Manager and Controller. Monitor and provide reports on actual performance versus budget.
18. Responsible for the management of the racquet sports revenue streams, including: pro shop sales, guest fee collection, lesson revenues, paddle fees, tennis fees and pickleball fees.
19. Embrace a sense of warm, honest hospitality to make everyone feel welcome through presence and accessibility to membership and fellow staff. Generate and maintain a high level of respect through ongoing positive interactions and communications with members of all ages, staff and colleagues.
Required Licenses/Certifications:
The ideal candidate will have one or more of the following:
Professional Tennis Registry (PTR) certification
USPTA Elite Pro Rating
Platform and Pickleball Professional Certification
USPTA, IPTPA or PTR, PPR, PPTR certification at the highest-level.

Additional Requirements:
1. Three years as Director of Racquets Sports or Director of Tennis/Paddle preferred
2. APTA national level playing experience preferred
3. College tennis playing experience preferred.
4. Superior Har-Tru tennis and paddle maintenance knowledge.
5. Attends and provides guidance at Racquets Committee meetings and staff meetings as required to carry out his/her responsibilities.
6. Maintain a fair and equitable system for managing team play at the Club. This shall include but not be limited to a) movement amongst teams with players b) partnerships c) lineups d) captains’ responsibilities e) warm-up, watching and critiquing all women’s home matches.
7. Create a comprehensive junior program. Train all staff in the USTA 10 and under protocol.
8. Devote a reasonable amount of time playing with Club members as a temporary fill-in, etc., not considered a lesson. This requirement includes your staff.
9. Teach up to 4-5 weekly complimentary promotional, 30-minute lessons for onboarding of new members.
10. Be on court for the most visible times and programs and balance lesson hours to allow sufficient time to perform administrative and leadership responsibilities.
11. College education preferred: Bachelor’s degree and/or Professional Tennis Management degree.
12. Honest, respectful, dedicated, ethical, caring, positive attitude and strong work ethic.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills:
Ability to write reports, business correspondence, and procedure manuals in a comprehensive manner. Ability to effectively present information and respond to questions from groups of managers, members and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages. Ability to understand financial reports.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
Basic Computer skills needed. Must learn how to use POS systems (Northstar)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to walk and run and talk and hear. The employee frequently is required to stand and use hands to finger, handle, or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be in good physical and cardiovascular shape.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to moving mechanical parts, high, precarious places, fumes or airborne particles, risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
How to Apply:
Qualified candidates should send a cover letter and resume to the attention of DOR Search Committee and email to:
DOR@Manursing.com
Applications will be accepted through October 15, 2021

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